Express Scripts, Inc.
Privacy/Disclosure Statement
Express Scripts is firmly committed to protecting the confidentiality of your personal and medical information. When you enroll in an Express Scripts service, we ask for only the information required to meet your needs. Please understand that, when enrolling in a service, you are providing information on a voluntary basis.
We have developed the following practices and policies to safeguard your information.
Your Non-Personal Information
When you visit an Express Scripts Web site, we may collect non-personal information from you, such as the Internet browser or computer operating system you are using. We use this information only to provide you with better service connections and improved Web sites. We will not sell or disclose non-personal information to other companies or organizations.
Your Personal Information
When you register for an Express Scripts service or make service elections (such as choosing a prescription benefit package), you may voluntarily provide us with
personal information, such as your name and e-mail address. When personal information is combined with health or medical status information, we refer to it as "health-related personal information."
Express Scripts will not sell or disclose your personal or health-related personal information to other companies or organizations.
Personal and health-related personal information collected through the Drug Digest Web site will be used to send you information that you request regarding health conditions, medicines, or health-related promotional offers.
Express Scripts reserves the right to use your personal or health-related personal information to generate aggregate data (summarized data that does not identify you). Examples of aggregate data include statistical analyses of the traffic patterns, usage and behaviors associated with our Web sites. We reserve the right to sell or disclose this aggregate data to other companies or organizations.
In certain circumstances, Express Scripts may be legally compelled to release your personal or health-related personal information in response to a court order, subpoena, search warrant, law or regulation. If that happens, we will ask the requesting party for assurances that you have been notified, unless doing so would violate the law or court order. Additionally, we may be required or permitted in some situations to disclose your personal information to government authorities to facilitate certain governmental functions.
Correct/Update Your Information
You can correct or update your personal or health-related personal information at any time using the Modify eBulletin Account page.
Sale or Transfer of Information in Lieu of Merger, Sale, or BankruptcyExpress Scripts considers the information obtained through its Web sites to be significant assets of Express Scripts. As a result, in the event Express scripts is acquired, merges with another entity, becomes insolvent and/or declares bankruptcy, the Web sites, and any information obtained through them, may be transferred or sold to another entity, in accordance with applicable law.
E-mail Privacy
You can choose to receive e-mail from Express Scripts on selected health topics and promotions. These e-mail messages include instructions for discontinuing their receipt.
You can also use our Web sites to send an e-mail inquiry to Express Scripts, which may result in a reply being sent to an e-mail address that you provide.
Express Scripts will do all that is reasonably possible to protect your information. However, responses sent to and from the Express Scripts customer service team using your e-mail provider may not be secure or may be intercepted by third parties. By using the e-mail service, you accept the risk of transmitting information to and from Express Scripts using your personal e-mail address in an unsecure environment.
If you are receiving e-mail correspondence at an employer's e-mail address, please note that, under law, the employer may be permitted to view the contents of any e-mail messages received at this address. If you are concerned about the confidentiality of your e-mail messages, you may wish to use a home e-mail address or create one at www.yahoo.com.
Usage by Children
Express Scripts' Web sites are neither intended nor designed to attract users who are minor children.
Furthermore, Express Scripts has no intention of collecting personal information from minor children. Where appropriate, we specifically instruct minor children not to submit such information without the consent of a parent or guardian.
You can remove personal information submitted to the Drug Digest site by a minor child using the Modify eBulletin Account page.
Cookies
When you view one of our Web sites, we may store information on your computer. This information will be in the form of a
"cookie" or similar file and will be used to determine ways to improve our Web sites, advertisements, products or services. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser's instructions or online help files to learn more about these functions.
Links to Other Sites
Express Scripts' Web sites may include links to other sites that are not the property of Express Scripts. We are not responsible for the dependability or information security of these other sites, and the policies in our Security/Privacy Statement pertain only to Express Scripts' Web sites.
Security Measures
To ensure the security of your personal and health-related personal information, Express Scripts' Web sites support Web browsers that use 128-bit encryption. While such browsers are not required to use Express Scripts' Web sites, we strongly recommend their usage when viewing or entering information.
As an added security precaution, all personal and health-related personal information is kept on a physically separate
server with firewalls that meet or exceed industry standards to prevent intruders from gaining access.
Changes in Our Privacy Policy
Express Scripts uses your personal and health-related personal information only as described in the privacy policy when the information is collected from you. However, please note that we reserve the right to change the terms of this privacy/disclosure policy at any time. Changes to the Privacy Policy will be posted on this site.
Announcements of policy changes will include any applicable instructions for rejecting the additional use, disclosure, or sale of your information.
How to Send Us Your Comments
We welcome your comments. If you have general feedback regarding our Privacy Policy, please send an e-mail to Customer Relations.
Specific questions regarding the enforcement of this policy should be directed to Express Scripts' Chief Compliance Officer at privacy@express-scripts.com.
FAQ Links
What is Express Scripts?
The title "Express Scripts" encompasses all departments, divisions, and subsidiaries of Express Scripts, Inc.
What is non-personal information?
Non-Personal information is information that can not personally identify you or be used to contact you. Examples include type of Internet browser, type of computer operating system, and the domain name of the Web site and / or Internet service provider from which you linked to our site or advertisement.
What is personal information?
Personal information is information that could be used to identify or contact you. Examples include your name, e-mail address, mailing address, and telephone number.
What is aggregate data?
Aggregate data is summary level data, such as the number of members of a specific gender, in a specific zip code, that have chosen a specific benefit plan. Aggregate data does not contain information that can be used to identify or contact you, such as your name, address, telephone number, or e-mail address.
What is a cookie?
A "cookie" is a unique identifier that a web site transfers to your hard drive for record-keeping purposes. Express Scripts' cookies are used to personalize your user experience and include only information which you or your plan sponsor have already provided to Express Scripts. Our cookies are deleted from your hard drive when you close your browser session.
What is a server?
A server is the computer or computer program that houses data and then provides it to other computer systems.
What is a firewall?
A firewall is a set of related programs that protects the resources of a private network from users from other networks.
Last Updated: 6/2004 |
